At Axerio Automation, we put significant time, effort, and custom work into every project from day one. Because of this, our refund policy reflects the real costs incurred at each stage.
We are committed to delivering quality work and resolving any concerns before a refund becomes necessary. If you are unhappy with anything, please contact us first — most issues can be resolved.
The deposit paid at project start is non-refundable once work has commenced. "Work has commenced" means any of the following has occurred:
Reason: The deposit covers our time for project setup, design work, and resources provisioned for your project.
If you cancel after the deposit has been paid but before the final site is delivered:
If you cancel after the completed site has been delivered:
If the delivered site does not match the agreed specifications: we will fix any genuine mismatches at no additional cost within the included revision rounds. Refunds will not be issued for changes of mind or requests outside the original scope.
If we cancel without cause, we will refund all payments corresponding to work not yet completed. Completed and delivered work is retained by the Client.
Non-refundable once work has commenced, for the same reasons stated above.
Each milestone payment is non-refundable once that milestone has been delivered and accepted (or after 7 days without written objection).
If you cancel mid-project:
Email phase-one@axerioautomation.com with your name, project name, and reason. We respond within 3 business days. For deliverable quality concerns, email phase-one@axerioautomation.com first — we always try to resolve issues before any cancellation.
In exceptional circumstances (serious illness, family emergency, or force majeure), we will review refund requests on a case-by-case basis with compassion and flexibility. Please contact us at phase-one@axerioautomation.com.
Axerio Automation
Billing: phase-one@axerioautomation.com
General: phase-one@axerioautomation.com